Vivint Review

September 20, 2021, Staff

 

We’ve evaluated and ranked

11 popular options to determine

the best home security system

for you.

Vivint is Not Recommended.

 

We’ve evaluated and ranked

11 popular options to

determine the best home

security system for you.

 

Vivint is Not Recommended.

 Not Recommended

Vivint

TrustPilot TrustScore 4.0 Stars

TrustPilot Customer Reviews 4.01 Stars

App Store Rating 4.6 Stars

Google Play Rating 4.4 Stars

Vivint

Vivint’s app scores third on a combined App Store and Google Play rating. That puts them close to the top for best home security app.

Vivint’s TrustPilot TrustScore is 5th, which places them in the middle.

Where things get messy, however, is when the reviews are actually broken down. In 23,206 reviews, 19.5% rated them with either 1 or 2 stars. In fact, Vivint’s customers are over six times more likely to rate Vivint as “Poor” or “Bad” than SafeStreets’ customers.

Read our full Vivint home security review below.

7th Place: Best Home Security System

3rd Place: Best Home Security App

8th Place: Best Home Security Monitoring

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Vivint Review, Continued

Vivint maintained a decent TrustPilot TrustScore of 4.0, and the average of 23,206 customer reviews is a pltry 4.01, which places them in the lower half of contestants. Their app was more respectable, ranking 5th and 4th on the App Store and Google Play, respectively.

Vivint is mighty force in home security, but they still have too large a proportion of angry customers.

TrustPilot TrustScore 4/5

Ranked 5th out of 11

TrustPilot Customer Reviews 4.01/5

Ranked 7th out of 11

App Store App Rating 4.6/5

Ranked 5th out of 11

Google Play App Rating 4.4/5

Ranked 4th out of 11

What’s the significance of the TrustPilot TrustScore? We write more about how and why we use it in our methodology here, but in a nutshell, we can’t find another system for collecting and verifying customer reviews with a system as clear and reliable as TrustPilot’s. In fact, TrustPilot removed over 2.2 million fake reviews from their platform in 2020 alone. They’ve bet their business on quality, authentic reviews.

Vivint Customer Reviews

23,206 customer reviews is a significant number. Combining that volume with TrustPilot’s commitment to weeding out fraudulent reviews, we can look at them with considerable confidence.

This is how those reviews are broken down:

5 Star Home Security Review

61.5% 5 Stars

14,264 out of 23,206 Reviews

4 Star Home Security Review

11.3% 4 Stars

2,625 out of 23,206 Reviews

3 Star Home Security Review

7.6% 3 Stars

1,770 out of 23,206 Reviews

No Star Home Security Review

5.4% 2 Stars

1,264 out of 23,206 Reviews

No Star Home Security Review

14.1% 1 Star

3,283 out of 23,206 Reviews

Projecting those reviews forward, one could expect a 1-in-5 possibility of having a “Poor” or “Bad” experience with Vivint. If a customer can get past that, they are likely to appreciate the app.