Vivint Review
September 20, 2021, Staff
We’ve evaluated and ranked
11 popular options to determine
the best home security system
for you.
Vivint is Not Recommended.
We’ve evaluated and ranked
11 popular options to
determine the best home
security system for you.
Vivint is Not Recommended.
Not Recommended
Vivint

TrustPilot TrustScore 4.0 Stars
TrustPilot Customer Reviews 4.01 Stars
App Store Rating 4.6 Stars
Google Play Rating 4.4 Stars
Vivint
Vivint’s app scores third on a combined App Store and Google Play rating. That puts them close to the top for best home security app.
Vivint’s TrustPilot TrustScore is 5th, which places them in the middle.
Where things get messy, however, is when the reviews are actually broken down. In 23,206 reviews, 19.5% rated them with either 1 or 2 stars. In fact, Vivint’s customers are over six times more likely to rate Vivint as “Poor” or “Bad” than SafeStreets’ customers.
Read our full Vivint home security review below.
7th Place: Best Home Security System
3rd Place: Best Home Security App
8th Place: Best Home Security Monitoring
Advertiser Disclosure
HomeSecurityReviews.org is a free and independent home security reviews site. We may make money when you click on affiliate links on this site. These payments do not influence our reviews. Learn more here.
Vivint Review, Continued
Vivint maintained a decent TrustPilot TrustScore of 4.0, and the average of 23,206 customer reviews is a pltry 4.01, which places them in the lower half of contestants. Their app was more respectable, ranking 5th and 4th on the App Store and Google Play, respectively.
Vivint is mighty force in home security, but they still have too large a proportion of angry customers.

TrustPilot TrustScore 4/5
Ranked 5th out of 11

TrustPilot Customer Reviews 4.01/5
Ranked 7th out of 11

App Store App Rating 4.6/5
Ranked 5th out of 11

Google Play App Rating 4.4/5
Ranked 4th out of 11
What’s the significance of the TrustPilot TrustScore? We write more about how and why we use it in our methodology here, but in a nutshell, we can’t find another system for collecting and verifying customer reviews with a system as clear and reliable as TrustPilot’s. In fact, TrustPilot removed over 2.2 million fake reviews from their platform in 2020 alone. They’ve bet their business on quality, authentic reviews.
Vivint Customer Reviews
23,206 customer reviews is a significant number. Combining that volume with TrustPilot’s commitment to weeding out fraudulent reviews, we can look at them with considerable confidence.
This is how those reviews are broken down:

61.5% 5 Stars
14,264 out of 23,206 Reviews

11.3% 4 Stars
2,625 out of 23,206 Reviews

7.6% 3 Stars
1,770 out of 23,206 Reviews

5.4% 2 Stars
1,264 out of 23,206 Reviews

14.1% 1 Star
3,283 out of 23,206 Reviews
Projecting those reviews forward, one could expect a 1-in-5 possibility of having a “Poor” or “Bad” experience with Vivint. If a customer can get past that, they are likely to appreciate the app.