Vivint Review

Vivint

Vivint’s app scores third on a combined App Store and Google Play rating. That puts them close to the top for best home security app.

Vivint’s TrustPilot TrustScore is 5th, which places them in the middle.

Where things get messy, however, is when the reviews are actually broken down. In 23,206 reviews, 19.5% rated them with either 1 or 2 stars. In fact, Vivint’s customers are over six times more likely to rate Vivint as “Poor” or “Bad” than SafeStreets’ customers.

Read our full Vivint home security review below.

Vivint Review, Continued

Vivint maintained a decent TrustPilot TrustScore of 4.0, and the average of 23,206 customer reviews is a pltry 4.01, which places them in the lower half of contestants. Their app was more respectable, ranking 5th and 4th on the App Store and Google Play, respectively.

Vivint is mighty force in home security, but they still have too large a proportion of angry customers.

What’s the significance of the TrustPilot TrustScore? We write more about how and why we use it in our methodology here, but in a nutshell, we can’t find another system for collecting and verifying customer reviews with a system as clear and reliable as TrustPilot’s. In fact, TrustPilot removed over 2.2 million fake reviews from their platform in 2020 alone. They’ve bet their business on quality, authentic reviews.

Vivint Customer Reviews

23,206 customer reviews is a significant number. Combining that volume with TrustPilot’s commitment to weeding out fraudulent reviews, we can look at them with considerable confidence.

This is how those reviews are broken down:

Projecting those reviews forward, one could expect a 1-in-5 possibility of having a “Poor” or “Bad” experience with Vivint. If a customer can get past that, they are likely to appreciate the app.