SimpliSafe Review

SimpliSafe

When looking for the best home security app in this group, SimpliSafe’s comes in 2nd, which is notable when more and more of our lives is managed through our phones.

What takes SimpliSafe down a few notches in the competition for best home security system is good-but-not-great customer reviews on TrustPilot, with buyers being over six times as likely to rate SimpliSafe as “Poor” or “Bad” than our Best Home Security System Winner, SafeStreets.

Read our full SimpliSafe home security review below.

SimpliSafe Review, Continued

SimpliSafe’s review is nearly identical to Vivint’s. They had a decent TrustPilot TrustScore of 4.0, but their average of 16,271 customer reviews is just 4.03, placing them, like Vivint, in the lower half of contestants. The biggest difference from Vivint is that their app scored higher, tying for 1st on the App Store, and 2nd on Google Play.

SimpliSafe is large enough to have our third largest customer review sample, but they also have too many dissatisfied customers to rank higher.

What’s the significance of the TrustPilot TrustScore? We write more about how and why we use it in our methodology here, but in a nutshell, we can’t find another system for collecting and verifying customer reviews with a system as clear and reliable as TrustPilot’s. In fact, TrustPilot removed over 2.2 million fake reviews from their platform in 2020 alone. They’ve bet their business on quality, authentic reviews.

SimpliSafe Customer Reviews

16,271 customer reviews is a significant number. Combining that volume with TrustPilot’s commitment to weeding out fraudulent reviews, we can look at them with considerable confidence.

This is how those reviews are broken down:

Projecting those reviews forward, a customer could expect a nearly 1-in-5 possibility of having a “Poor” or “Bad” experience with SimpliSafe, which is over six times the rate of SafeStreets customers.

SafeStreets — ADT Authorized Provider

Based on actual customer experiences, this isn’t really a competition:  SafeStreets has vastly more satisfied—and verified—customers on independent review portal TrustPilot, giving it the crown for Best Home Security System.

Our research also determined that the ADT Control app was the obvious choice for Best Home Security App. Additionally, ADT has nine state-of-the-art monitoring centers in North America, with over 146 years in business, earning it the title of Best Home Security Monitoring. Plus, ADT is the most trusted name in security. (Harris Brand Tracker, May 2021)

The reviews are clear: you are more likely to rate this choice ‘Excellent/5 Stars’ than any of the other providers.

Read our full SafeStreets — ADT Authorized Provider home security review here.