Scout Alarm Review

September 21, 2021, Staff

 

We’ve evaluated and ranked

11 popular options to determine

the best home security system

for you.

Xfinity Home is Incomplete/Not

Recommended.

 

We’ve evaluated and ranked

11 popular options to

determine the best home

security system for you.

 

Xfinity Home is Incomplete/

Not Recommended.

Incomplete

Scout Alarm

TrustPilot TrustScore 3.2 Stars

TrustPilot Customer Reviews 1 Star

App Store Rating 3.3 Stars

Google Play Rating 3.6 Stars

Scout Alarm

Out of our 11 contenders, Scout Alarm’s home security app ranks 10th. That alone would be more than problematic, but we’re more concered about the lack of positive reviews for for the company and product themselves.

As mentioned previously, businesses thrive or fail on their ability to earn and collect positive customer reviews. Not only does Scout  Alarm have just a single review on TrustPilot—1 star—but the positive feedback is lacking elsewhere, too. As an example, Amazon.com had 324 reviews on the date of this review for Scout’s wireless home security system, with an average rating of just 3.3 stars.

Read our full Scout Alarm home security review.

Incomplete Grade: Best Home Security System

9th Place: Best Home Security App

Tied 2nd Place: Best Home Security Monitoring

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Scout Alarm Review, Continued

As with Xfinity Home, it’s strange to find an offering where the company doesn’t seem to actively take steps to encourage reviews. As we’ve stated, there’s no rule that makes Scout Alarm or our other Incomplete-rated contender, Xfinity Home, engage on TrustPilot. But if not there, then where?

On a positive note, the smartphone app scored 4.4 on the App Store, and 4.5 on Google Play.

TrustPilot TrustScore Incomplete

TrustPilot Customer Reviews Incomplete

App Store App Rating 3.3/5

Ranked 9th out of 11

Google Play App Rating 3.6/5

Ranked 8th out of 11

What’s the significance of the TrustPilot TrustScore? We write more about how and why we use it in our methodology here, but in a nutshell, we can’t find another system for collecting and verifying customer reviews with a system as clear and reliable as TrustPilot’s. In fact, TrustPilot removed over 2.2 million fake reviews from their platform in 2020 alone. They’ve bet their business on quality, authentic reviews.

Scout Alarm Customer Reviews

As with Xfinity Home, finding reliable, standalone customer reviews for Scout Alarm is challenging. Although they claimed their TrustPilot profile over a year ago, there seems to be no effort made to encourage customers, satisfied or not, to engage.

If you would like to investigate further, we encourage you to look up their equipment reviews on Amazon.