Frontpoint Review

Frontpoint

Frontpoint rate reasonably well in user reviews on TrustPilot, but their apps put them in 8th place out of 11, averaging scores on the App Store and Google Play. Think about a score of 3.2 out of 5 stars, which their app has on Google Play. Would you buy a product with that rating? Or stay in a hotel with that rating? Not if there were better options. And there are.

The bottom line is that you are likely to be happy with your initial dealings with Frontpoint, but long after you sign-up, you can expect to be saddled with an inferior app for controlling and monitoring your system.

Read our full Frontpoint home security review below.

Frontpoint Review, Continued

Frontpoint carried one of the stronger TrustPilot TrustScores, and 12,219 customer reviews, as of this writing, that placed 5th of out 11. While that placeing is respectable, their app ranked 7th on the App Store and 9th on Google Play out of 11.

The bottom line is that Frontpoint is better than most in this competition, but still not great.

What’s the significance of the TrustPilot TrustScore? We write more about how and why we use it in our methodology here, but in a nutshell, we can’t find another system for collecting and verifying customer reviews with a system as clear and reliable as TrustPilot’s. In fact, TrustPilot removed over 2.2 million fake reviews from their platform in 2020 alone. They’ve bet their business on quality, authentic reviews.

Frontpoint Customer Reviews

12,219 customer reviews is a sizable sample. Combining that volume with TrustPilot’s commitment to weeding out fraudulent reviews, we can look at them with considerable confidence.

This is how those reviews are broken down:

Projecting those reviews forward, we can see that Frontpoint customer are reasonably likely to rate their experience with the company as “Great” or “Excellent.” Regardless, they are fairly likely to find shortcomings with the smartphone app.