Frontpoint Review

September 18, 2021, Staff

 

We’ve evaluated and ranked

11 popular options to determine

the best home security system

for you.

Frontpoint ranks in the 2nd Tier.

 

We’ve evaluated and ranked

11 popular options to

determine the best home

security system for you.

 

Frontpoint ranks in the 2nd Tier.

 2nd Tier

Frontpoint

TrustPilot TrustScore 4.6 Stars

TrustPilot Customer Reviews 4.65 Stars

App Store Rating 4.4 Stars

Google Play Rating 3.2 Stars

Frontpoint

Frontpoint rate reasonably well in user reviews on TrustPilot, but their apps put them in 8th place out of 11, averaging scores on the App Store and Google Play. Think about a score of 3.2 out of 5 stars, which their app has on Google Play. Would you buy a product with that rating? Or stay in a hotel with that rating? Not if there were better options. And there are.

The bottom line is that you are likely to be happy with your initial dealings with Frontpoint, but long after you sign-up, you can expect to be saddled with an inferior app for controlling and monitoring your system.

Read our full Frontpoint home security review below.

4th Place: Best Home Security System

8th Place: Best Home Security App

9th Place: Best Home Security Monitoring

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Frontpoint Review, Continued

Frontpoint carried one of the stronger TrustPilot TrustScores, and 12,219 customer reviews, as of this writing, that placed 5th of out 11. While that placeing is respectable, their app ranked 7th on the App Store and 9th on Google Play out of 11.

The bottom line is that Frontpoint is better than most in this competition, but still not great.

TrustPilot TrustScore 4.6/5

Ranked 4th out of 11

TrustPilot Customer Reviews 4.65/5

Ranked 3rd out of 11

App Store App Rating 4.4/5

Ranked 7th out of 11

Google Play App Rating 3.2/5

Tied 8th out of 11

What’s the significance of the TrustPilot TrustScore? We write more about how and why we use it in our methodology here, but in a nutshell, we can’t find another system for collecting and verifying customer reviews with a system as clear and reliable as TrustPilot’s. In fact, TrustPilot removed over 2.2 million fake reviews from their platform in 2020 alone. They’ve bet their business on quality, authentic reviews.

Frontpoint Customer Reviews

12,219 customer reviews is a sizable sample. Combining that volume with TrustPilot’s commitment to weeding out fraudulent reviews, we can look at them with considerable confidence.

This is how those reviews are broken down:

5 Star Home Security Review

79.9% 5 Stars

9,757 out of 12,219 Reviews

4 Star Home Security Review

12.6% 4 Stars

1,540 out of 12,219 Reviews

3 Star Home Security Review

3% 3 Stars

373 out of 12,219 Reviews

No Star Home Security Review

1.3% 2 Stars

167 out of 12,219 Reviews

No Star Home Security Review

3.1% 1 Star

382 out of 12,219 Reviews

Projecting those reviews forward, we can see that Frontpoint customer are reasonably likely to rate their experience with the company as “Great” or “Excellent.” Regardless, they are fairly likely to find shortcomings with the smartphone app.