Cove Review

Cove

Cove had the second highest rating on TrustPilot, which would normally make them a legitimate contender for Best Home Security System of 2021. Unfortunately, Cove’s app scored the worst on both the App Store and Google Play.

That earns Cove a “Not Recommended.”

Read our full Cove home security review below.

Cove Review, Continued

Cove’s is a tale of two home security reviews. On one hand, Cove ranked 2nd with TrustPilot’s TrustScore and customer reviews. On the other hand, they scored the absolute worst of all 11 companies for their app on the App Store and Google Play.

What’s the significance of the TrustPilot TrustScore? We write more about how and why we use it in our methodology here, but in a nutshell, we can’t find another system for collecting and verifying customer reviews with a system as clear and reliable as TrustPilot’s. In fact, TrustPilot removed over 2.2 million fake reviews from their platform in 2020 alone. They’ve bet their business on quality, authentic reviews.

Cove Customer Reviews

2,049 customer reviews is on the smaller end of our home security, but they are a relatively new company. Combining that volume with TrustPilot’s commitment to weeding out fraudulent reviews, we can still look at them with reasonable confidence.

This is how those reviews are broken down:

Projecting those reviews forward, a customer could expect to be happy with their dealings with Cove. Sadly, an inadequate app awaits on the other side of purchase and setup.