Brinks Home Review

Brinks Home

Brinks Home scores 3.7 stars on TrustPilot, which is the same as Link Interactive. As with them, failing to earn at least 4 stars, and their average customer review of 3.98 stars, earns them a “Not Recommended.”

Their home security app received 4.7 stars on the App Store, which could have put them in the running for Best Home Security App, but a paltry 3.1 on Google Play is unacceptable.

Read our full Brinks Home home security review below.

Brinks Home Review, Continued

Brinks Home rates below our 4 star threshold on both TrustPilot’s TrustScore and average customer reviews, at 3.7 and 3.98 out of 5 each. The iOS app scores nicely at 4.7 on the App Store, but the Google Play counterpart only nets 3.1.

What’s the significance of the TrustPilot TrustScore? We write more about how and why we use it in our methodology here, but in a nutshell, we can’t find another system for collecting and verifying customer reviews with a system as clear and reliable as TrustPilot’s. In fact, TrustPilot removed over 2.2 million fake reviews from their platform in 2020 alone. They’ve bet their business on quality, authentic reviews.

Brinks Home Customer Reviews

3,837 customer reviews is on the lower end in this competition. Because of TrustPilot’s commitment to weeding out fraudulent reviews, we can still look at them with significant confidence.

This is how those reviews are broken down:

Projecting those reviews forward, a customer could face a greater than 1-in-5 chance of having a 1 or 2 star experience. And as we’ve stated, we cannot recommend a company with fewer than four stars in either the TrustPilot Trust Score or review average. Brinks Home missed the threshold in both.