Alder Review

Alder

Similar to Frontpoint, Alder has great reviews on TrustPilot, but while having even poorer reviews than them for their home security app on the App Store, and equally bad ratings on Google Play.

And as with Frontpoint, you are likely to be happy with your initial dealings with Alder, but you can also expect to be saddled with an inferior home security app for controlling and monitoring your  system.

Read our full Alder home security review below.

Alder Review, Continued

Alder had the second highest TrustPilot TrustScore, and 1,164 customer reviews, as of this writing, placing 3rd of out 11. The downside is that the App Store app placed second-to-last, while the Google Play app tied for 8th.

Ultimately, Alder ranked well against the competition, but needs a better app to truly compete.

What’s the significance of the TrustPilot TrustScore? We write more about how and why we use it in our methodology here, but in a nutshell, we can’t find another system for collecting and verifying customer reviews with a system as clear and reliable as TrustPilot’s. In fact, TrustPilot removed over 2.2 million fake reviews from their platform in 2020 alone. They’ve bet their business on quality, authentic reviews.

Alder Customer Reviews

1,164 customer reviews is the third smallest sample in this contest, excluding the two Incompletes. Although we would prefer to work from a larger volume, this still respresents a reasonable frame of reference.

This is how those reviews are broken down:

Projecting those reviews forward, we can see that Alder customers are highly likely to rate their experience with the company as “Great” or “Excellent.” Regardless, they are also likely to find the smartphone app lacking.